Sunday, September 20 |
| 12:00 – 7:00 p.m. |
Registration at JW Marriott |
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| 5:00 – 7:00 p.m. |
Opening Cocktail Reception |
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Monday, September 21 |
| 7:00 – 8:00 a.m. |
Breakfast |
| 8:00 – 8:15 a.m. |
Welcome and Opening Remarks |
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Webb C. Howell, President and Publisher, Journalistic, Inc./QSR® Magazine |
| 8:15 – 9:15 a.m. |
Keynote Presentation |
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Twelve Types of Innovation to Save your Company and Career |
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Rich Karlgaard, Publisher, Forbes and Author Life 2.0 |
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The galloping rates of creative destruction and business volatility, observed before the 2008–2009 crash, will continue in tough times and good. Outdated business models are being consigned to history's dustbin faster than ever. New winners will emerge. This accelerating rate of change is hardwired into the U.S. and global economies because of cheap technology, global capital flows, Internet distribution, expanding labor pools, and changing demographics. At this speech the Forbes publisher will discuss real-world examples of: |
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- Six innovation basics essential for every 21st-century company;
- Four innovation shockers practiced by tomorrow's likely leaders;
- The open-source boom and what it means for your company and career;
- The one idea that trumps all other innovation forms, as told to Rich Karlgaard by Peter Drucker a year before Drucker's death.
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| 9:15 – 9:30 a.m. |
Coffee Break/Meet & Greet with Rich Karlgaard |
| 9:30 – 10:30 a.m. |
General Session |
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Getting to Gamers |
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Jill Anderson, Sr. Marketing Manager, International Dairy Queen, Inc. |
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James Green, CEO, Giant Realm |
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Jack Koch, Marketing Research & Intelligence, MASSIVEMicrosoft |
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The same young, hungry males and females who drive your sales make up the bulk of the video game market’s most avid consumers. Learn from experts in the gaming field about ways to connect with that common market in an authentic manner. |
| 10:45 – 11:45 a.m. |
Breakout Sessions |
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Effective Use of Marketing Data |
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Presented by Nature Seal |
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Henry DeVries and Chris Stiehl, Authors of Pain Killer Marketing |
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Along with their best-selling book, Pain Killer Marketing, the marketing tools of Henry DeVries and Chris Stiehl have been used by executives for more than two decades to dramatically increase revenue. Learn from the pair how to translate market data into tangible results. |
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Finding Efficiencies in Your Supply Chain |
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Presented by Green Mountain Coffee |
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Bill Bolling, Founder and CEO, Atlanta Community Food Bank |
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In a time when demand is up and donations are down, Atlanta Community Food Bank founder and CEO Bill Bolling has been forced to reduce costs, yet still find a way to serve the 30-plus North Georgia organizations that depend on Atlanta Community Food Bank’s services. Bolling will share his secrets for finding efficiencies in supply chain management. |
| 11:45 – 1:00 p.m. |
Lunch |
| 1:00 – 2:00 p.m. |
Breakout Sessions |
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Future Capital Options |
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Presented by Heatcraft Refrigeration |
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Moderated by: Susan Alvarez, CFO, Ted's Montana Grill |
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Eric King, Delta Community Credit Union Business Services Department |
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Andy Eversbusch, Managing Director, AlixPartners |
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Geoffrey Seiber, CEO, FranFund, Inc. |
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Karen Spencer, CEO, Fran-Systems |
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The recession of the past few months has been unkind to business seeking capital to expand. The game is changing almost daily. Where will future capital needs be met? What choices are there available now and will they change in the foreseeable future? How will lenders and investors choose which businesses will produce the results they need? Find out what you need to know about future capital options. |
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Retail Technology: Will Restaurants Ever Catch Up? |
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Presented by Vendor Safe Technologies |
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Some of the most innovative technological solutions for running a multi-location business are in retail. In this working session, find out how retail chains are using cutting-edge technology to run their operations more efficiently. After a brief presentation, you will have the chance to brainstorm and set the agenda for where you want restaurant technology to go. |
| 2:00 – 2:15 p.m. |
Break |
| 2:15 – 3:15 p.m. |
General Session |
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QSR Best in Drive-Thru 2009 Awards Presentation |
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Greg Sanders, Associate Publisher, QSR Magazine |
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Brian Baker, President, Insula Research |
| 3:15 – 5:00 p.m. |
Open |
| 5:00 – 6:00 p.m. |
Cocktail Reception |
| 6:15 – 8:00 p.m. |
Offsite Dinner Party |
Tuesday, September 22 |
| 7:00 – 8:00 a.m. |
Breakfast |
| 8:00 – 9:00 a.m. |
Keynote Presentation |
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E-Commerce and Entrepreneurship |
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Alfred Lin, COO and CFO, Zappos |
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The business world has acknowledged Zappos as a leader in the use of social networking tools to grow business efficiently and profitably. COO/CFO Alfred Lin will share Zappos’ strategy and the thinking behind it. |
| 9:00 – 9:15 a.m. |
Coffee Break |
| 9:15 – 10:15 a.m. |
General Session |
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A Hot Meal on Aisle 3 |
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Moderated by Chris Wolf, QSR marketing columnist |
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Kimberly Egan, CEO/Principal, The Center for Culinary Development |
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Tom Ertler, Creative Director, Palladeo – Envision |
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Eric LeBlanc, VP of Marketing, Tyson Foods Deli Division |
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Grocery stores are determined to recapture their lost foodservice dollars. To that end, brands like Publix, Kroger, and Wegman’s have developed in-store, to-go options that rival any fast-casual operation. Our panel of grocer suppliers and consultants will discuss the trend, providing best practices that might help you mount a proper defense. |
| 10:30 – Noon |
General Session |
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Stars of the Recession |
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The recession has meant less disposable income for many families, and while quick-service has fared better than other segments, everyone has felt the effects. Even so, there are chains that have grown despite the country's economic woes. Hear from leaderswho have navigated the recession with strategies that are working. |
| 12:00 – 1:00 p.m. |
Lunch and Closing Session |
